Secure billing through Polar
ToolTrace subscriptions are sold through Polar, our Merchant of Record. Polar provides secure checkout, handles payment details and applicable taxes, issues receipts, and processes approved refunds to the original payment method. ToolTrace does not store your full card number.
14-day initial purchase window
You may request a refund within 14 calendar days after your first purchase of a ToolTrace paid subscription. Approval is not automatic. We review usage, the reason for the request, service availability, and applicable consumer law. Email [email protected] from the address associated with your ToolTrace account and include your order or invoice reference.
Consumed credits and completed usage
Consumed API credits, browser renders, completed requests, and other metered usage are normally non-refundable because the underlying service has already been delivered. If only part of the allowance was used, an approved refund may be reduced to reflect meaningful consumption, processing costs, abuse, or benefits already received. This does not limit rights that cannot be excluded under applicable law.
Renewals and plan changes
Subscription renewals are normally non-refundable after the new billing period begins. We may review a renewal charged in error if you contact us promptly and have not materially used the renewed allowance. Upgrade, downgrade, and prorated charges are reviewed according to the plan change shown before confirmation and the amount of service already used.
Duplicate charges and service failure
Contact us promptly if you believe you were charged twice, charged after a confirmed cancellation, or unable to use a paid service because of a verified ToolTrace failure. We will investigate billing records and service logs. When appropriate, we may issue a full or partial refund, extend service, or restore credits.
Non-refundable situations
We normally do not refund requests made after the 14-day initial purchase window, consumed credits, unused time after a late cancellation, account suspension caused by a policy violation, dissatisfaction caused by a third-party website blocking access, or purchases made with the intent to obtain substantial short-term usage and then seek a refund.
Cancellation
You may cancel at any time through ToolTrace billing controls or the Polar customer portal. Cancellation stops the next automatic renewal. Unless stated otherwise, paid access continues until the end of the current billing period. Canceling a subscription does not itself create a refund.
Processing time
If a refund is approved, Polar submits it to the original payment method. Your bank or payment provider controls the time needed for the credit to appear. Taxes and currency conversion are handled according to Polar's transaction and refund records.
Mandatory consumer rights
This policy does not remove refund, cancellation, or cooling-off rights that apply under mandatory law in your country. Where such law provides stronger protection, that law will apply.
Contact
Send billing and refund questions to [email protected]. Please never email payment card details.